Consumer Protection

India's Consumer Protection Act 2019 represents a comprehensive legal framework designed to protect consumers from defective products and unsafe goods. In an increasingly complex marketplace where products are manufactured across multiple entities and supply chains, understanding product liability becomes crucial for consumers seeking compensation and manufacturers working to comply with legal obligations. The CPA 2019 fundamentally expanded the definition of defects and the

E-commerce platforms operating in India face increasingly complex compliance requirements regarding the sale and distribution of restricted products. The regulatory framework governing restricted goods has become a critical concern for online marketplaces, particularly those operating through multiple seller networks. Understanding what constitutes a restricted product, how these restrictions apply to different platforms, and the procedural obligations for marketplace operato

Dark patterns are deceptive user interface designs that trick or manipulate consumers into making decisions they would not otherwise make, such as unknowingly subscribing to services, sharing personal data, or paying hidden charges. Recognising the growing threat these practices pose to online consumers, India's Department of Consumer Affairs notified the Guidelines for Prevention and Regulation of Dark Patterns in 2023, making India one of the few countries with dedicated da

India's e-commerce market is projected to reach USD 137 billion by 2025 and USD 363 billion by 2030, making it one of the fastest-growing digital economies in the world. To protect the millions of consumers who now shop online, the Government of India enacted the Consumer Protection Act 2019, replacing the older 1986 Act, and introduced the Consumer Protection (E-Commerce) Rules 2020. These rules brought e-commerce activities under a dedicated regulatory framework for the fir

Dark patterns, the deceptive design techniques used by digital platforms to manipulate consumer choices, have come under intense regulatory scrutiny in India. If you operate an e-commerce platform, a subscription service, a quick commerce application, or any online business with a consumer-facing interface, compliance with the Central Consumer Protection Authority's (CCPA) dark pattern regulations is now a pressing legal obligation. The CCPA's enforcement actions in 2025 and

FDI Simplified - What it means for e-commerce and beyond This episode of "Couple of Lawyers: Arguments & Thought", we discuss the Foreign...

Dark Patterns – Knowledge is power This podcast episode titled "Dark Patterns – Knowledge is power" is a discussion of India's Guidelines...

Episode 2: E-commerce and Q-commerce 2024: Deep Dive into the Information Technology Act Welcome back to Couple of Lawyers: Arguments &...