Retail and E-commerce

An e-commerce business carries obligations from consumer law, metrology, sectoral product rules and platform liability at the same time. We map which apply and build the compliance into the interface.

WHAT WE DO
• E-commerce Rules, 2020 and marketplace versus inventory models
• Seller onboarding, terms and fall back liability
• Consumer terms, returns, refunds and grievance redressal
• Dark pattern and interface design review
• Legal Metrology declarations on listings
• Product certification, BIS and Quality Control Orders
• Pricing, discounting and promotion compliance
• Platform intermediary obligations and safe harbour
• Counterfeit and IP takedown processes
• FDI conditions applicable to e-commerce

HOW THE WORK IS ORGANISED
Platform model · Consumer terms · Product compliance · Enforcement

KEY INSTRUMENTS
Consumer Protection (E-Commerce) Rules, 2020 · Legal Metrology Act, 2009 · IT Act, 2000 · FEMA NDI Rules, 2019

FEES
Fixed fee for defined scopes, retainer arrangements for ongoing volume, and time based billing where scope cannot be fixed in advance. The basis is agreed in writing before work begins and discussed at first contact.